Privacy and Security
Information We Collect and How We Use It
You may choose to provide us with personal information when you visit our Site. For example, if you decide to complete an online survey, complete a user registration form, or make a purchase, you may be asked to provide certain information such as your contact information (name, email address, mailing address and telephone number), age group, gender and product. If you decide to place an order, we will also need to know your delivery and billing address, credit card number and expiration date.
To protect your personal information, users registering at the Site must also enter a user name/email address and password.
If you would prefer that we not collect any personal information from you, please do not provide us with any such information. If you do not provide us with personal information we will not be able to provide you with certain information regarding our products and services or customize your experience on our Site.
Use of Personal Information by Parents Like Us Australia Online
If you so elect, the information you provide may be used by Parents Like Us Australia Online to create and deliver to you emails such as our newsletters, surveys or other email messages containing product and event information. If you do elect to receive them and later decide that you would no longer like to receive these Emails, see the “Your Choices” Section. You may receive the benefit of hearing from Parents Like Us Australia Online via mail even if you have not elected to receive Emails. If you do not wish to receive direct mail, see “Your Choices” Section below.
If you so elect, you may provide your mobile phone number in order to receive text message alerts containing product and event information. There is no fee from Parents Like Us Australia Online to receive Text Messages, however, your mobile service provider may charge for you for sending and/or receiving text messages and air-time, as well as any other standard applicable rates charged by your mobile service provider. If you do elect to receive them and later decide that you would no longer like to receive these Text Messages, see the “Your Choices” Section below.
Communications to Serve You
If you have elected to provide us with your contact information, we may provide you with service related announcements by any means, including email, concerning the Site or contact you regarding your customer service requests or questions about your order. For example, all registered users will receive a welcoming Email to confirm their registration. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Parents Like Us Australia Online offers its customers.
We may use your personal information to provide you with customized service and use of our Site. For example, we may suggest products that would be of particular interest to you.
Special Events, Questionnaires and Surveys
If you provide personal information to us with respect to employment, such as your resume, we will treat such personal information as confidential and use it only to consider you for current and future employment opportunities and to contact you with respect to employment with us or our affiliates. An “Affiliate” is a person or entity that directly or indirectly through one or more intermediaries, controls or is controlled by, or is under common control with, our company. We will retain your information for further recruitment opportunities that may arise, unless you tell us that you no longer wish for us to retain your information.
Technologies That Allow Us To Customize Your Experience On Our Site
We use various technologies to collect information (such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request) about your visit to our Site and to enhance and customize your experience on our Site. For example, we may collect the Internet Protocol (IP) address identifying your computer or device and indicating your geographic region for statistical purposes. In some instances, we may use these technologies in combination with the personal information you provide on the Site. These technologies may provide a variety of information such as whether you have visited our Site before. They also may enable you to save your preferences. Each technology is explained below.
We are continuously working to make your experience on our Site better. To this end, we have retained a company, Coremetrics, to assist us in better understanding your use of our Site. We will place cookies on your computer to collect information that will show us how you come to our Site and how you use and navigate our Site. Coremetrics does not receive any personal information about you. Coremetrics tracks visitor behavior on our Site through the use of an anonymous permanent cookie which contains no personal information about you. Coremetrics is contractually prohibited from using the data for any other purpose. Coremetrics is required to maintain all data collected on our behalf in confidence. You may deactivate the ability of Coremetrics to track your behavior on the Site.
Information We Share and With Whom We Share It
We will not provide your personal information to third parties for their use in marketing their products or services to you without your consent, except as provided in the “Business Transfers” Section below. In addition, we do not sell or otherwise disclose personal information about our Site visitors except as described here.
Parents Like Us Companies
In addition, in some instances, you may be offered the opportunity to consent to the sharing of your information with a third party such as an event or promotion co-sponsor. If you consent, we will share your information with such third party and the information you provide may be used by such third party for their own purposes and in accordance with their own policies.
Compliance With Law and Fraud Protection
We may disclose information that is necessary to comply with any applicable law, regulation, legal process, investigation by a law enforcement authority or governmental request. In addition, we may disclose any information when it is necessary to prevent personal injury, physical harm or financial loss or in connection with the lawful investigation or prosecution of suspected or actual illegal activity.
How We Protect Personal Information
We maintain reasonable safeguards for this Site to protect against unauthorized disclosure, use, alteration or destruction of the personal information you provide on the Site. If you have any questions about security at our Site, you can send an email to Customer Support.
Updating Your Information
You have the ability to review, change or request deletion of your personal information by clicking sending an email to Customer Care.
Opt-Out and Managing Your Preferences
You may choose whether or not you would like to receive Email from us. You may change your preferences with respect to Email at any time clicking the "unsubscribe" link at the bottom of each Email you receive from us, or emailing us at Customer Care. You may unsubscribe from receiving Text Messages, by contacting Customer Care. You may also choose not to receive mail communications by emailing us at Customer Care and specifying that this is your preference.
This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line.
When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with SSL technology.
While on a secure page, the lock icon on the bottom of Web browsers such as Firefox and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just ‘surfing’.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users information, not just the sensitive information mentioned above, is under restricted access in our office.
Finally, the servers that we store personally identifiable information on are kept in a secure environment. Credit card processing is handled securely, in real time using PayPal- a processer linked to our bank: BankWest. No identifiable credit card information is kept on our servers.
We have taken great measures to ensure that your visit to our Site is an excellent one and that your privacy is constantly respected. If you have any questions, comments or concerns about our privacy practices, please contact us by email at Customer Care.